Filing Services Team Lead

At InsCipher, our commitment to our customers is what drives us. 

Ours is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers.  

Our ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions. 

We’re growing fast and want you to be a part of it! 

We're seeking a talented, detail-oriented Filing Services Team Lead to join our team remotely. Reporting to the Surplus Lines Manager, this role is responsible for leading the filing team while overseeing project execution, state reporting, and client support.

Key Responsibilities 

• Manage multiple priorities in a high-volume environment, delivering timely and accurate work with a strong focus on customer service and urgency when required
• Train new Filing Admin team members and contribute to the creation and maintenance of training materials, including the development and refinement of standard operating procedures (SOPs)
• Research and maintain compliance requirements for each state and jurisdiction
• Build and maintain professional relationships with clients and state contacts, ensuring excellent customer service
• Handle and resolve escalated issues, providing documented feedback to clients, states, or filing team members as appropriate
• Monitor and manage team inboxes daily; assign tasks to appropriate team members
• Oversee the Filing Admin team’s filings, reports, and transactions to ensure accuracy, timeliness, and adherence to best practices
• Complete reports as needed, including reconciliation of filings within the InsCipher Connect portal
• Assist with state audits by preparing required documentation and details
• Lead team meetings and ensure alignment on key priorities and goals
• Maintain strong knowledge of company products and services; provide technical support to team members as needed
• Support the Leadership Team and Filing Services Manager with ad hoc tasks and special requests
• Coordinate and execute project plan activities, including scheduling meetings, organizing documentation, tracking assignments, and supporting project teams
• Anticipate and understand stakeholder needs; develop engagement strategies accordingly
• Promote team adherence to company policies, compliance standards, and performance expectations
• Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications 

• Associate’s or Bachelor’s degree in Finance, Accounting, or a related field preferred; equivalent experience required
• 2+ years of experience in the insurance industry
• 1+ year of leadership or supervisory experience
• Strong knowledge of Surplus Lines reporting and tax payments across multiple jurisdictions
• In-depth understanding of filing procedures
• Proficiency with Excel and Google Workspace (Sheets, Docs, etc.)
• Excellent customer service and communication skills

Perks 

• Health, dental, and vision plans 
• Amazing work-life balance with 4 weeks of Paid Time Off 
• 10 Paid Company Holidays with 2 floating holidays 
• 401K Programs with employer match 
• Personal assistance programs for support in a healthy personal and work life 

Why InsCipher? 

At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to: 

• Work on cutting-edge projects that are reshaping an industry 
• Collaborate with a team of passionate, like-minded professionals 
• Enjoy a culture that values flexibility, innovation, and personal growth 

Compensation Range: $68k/yr - $85k/yr  

We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.  
 
If you need accommodation, please let us know during the interview process.